All orders are subject to acceptance and availability. Items in your shopping cart are not guaranteed available and may be purchased by other customers. AELV offers products for sale that are in stock and available for dispatch from our suppliers (for retail and manufactured items). Occasionally our shipments from suppliers may be delayed. Consequently you may also have to wait to receive your purchase. The confirmation email sent to you upon payment places you in priority to receive these delayed items. Alternatively, you may email us to request for a notification upon the arrival of selected merchandise not held in stock.
If your selected merchandise is no longer available, we will notify you by email and refund your payment to your credit/debit card or bank account. Refunds will be made within 30 working days of your selected merchandise becoming unavailable. All refunds will be made as soon as possible.
If you are a customer whose credit/debit card is not denominated in Singapore Dollars (SGD), the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
AELV makes every effort to display the colours and materials of our products on our website as accurately as possible. However, actual colors and feel of product may differ in real life.
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