We will not be responsible for any packages lost if you opt for normal postage. We strongly recommend that you opt for registered postage. If there is a need for you to opt for other couriers such as FedEx, EMS and DHL, please leave a comment upon making payment. Otherwise, all packages will be sent out with Singapore Post, unless stated differently on the product’s description.
We will refund or exchange any defective items if it is returned to us within 7 days after purchase. Customers shall bear full responsibility in making sure items mailed back are packed securely and sealed properly. We shall not be responsible for items lost in connection to such returns or exchange.
Returned items that do not fit in their packaging are not eligible for returns or exchanges.
Sale items are also not eligible for exchanges/refunds.